In this blog, the first in a long time - I apologize - three examples of User Frustration. Within a week I was dissappointed by 2 big (Dutch) webshops and by Google. Let's take a look at the cases. iPod Shuffle I was looking for an iPod Shuffle 4th Generation for my girlfriend. There's a reason I wanted the 4th Generation. Simply because it'll do and the 5th Generation is dubble the price for nothing extra. Just the number 5 makes it twice as expensive. I first take a look on Bol.com, because I have an account there and it'll be easy. As a user I want my search and buy to be easy. No way. Bol only sells the 5th Generation, so I keep getting pushed to buying the more expensive iPod Shuffle. Could be that they are out of the 4th Generation, but no alternatives are offered - I have to get the expensive 5th Generation. So I go to Google to search for the 4th Generation. Wehkamp I end up on the Wehkamp.nl website. Wehkamp still offers the 4th Generation at the decent p...
Thoughts of a Digital Art Director on every day life in the industry. On this blog I intend to write down experiences I've encountered in my professional career.